FAQ

How do I track my order?

Once your order has been dispatched, you will receive an automatic email containing a tracking number that you can use to track your order online. If you are registered with us, you can also follow delivery by signing into your account and selecting My Account, followed by My Orders.

How can I change or cancel my order after it has been submitted?

Payment or billing information cannot be altered once an order is placed. To request changes to your order, please contact Customer Service. We are available 24 hours a day, 6 days a week.

Do I need an account to place an order?

No, all you need is an email address; you can also place and track orders as a guest and sign up at any time. However, we would recommend you register an account before shopping, which will make it easier for you to place and track your orders.

How do I stay informed of Dept. Anonym news?

Stay informed of new arrivals, trends, and exclusive promotions by following our Instagram and Facebook accounts. You can also manage your email preferences under ‘My Account.’

If you have any other questions or problem, we are glad to help you through our customer service email: [email protected].

Does our store have any coupons or promotions?

Yes. You can find the latest coupons here https://www.wethrift.com/deptanonym